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Shipping & Returns

1. Can you ship all over the world?

We ship to worldwide. There may be particular locations that require additional information to ship to, however, if such a rare event occurs we will get in touch with you ASAP.

2. How much will the shipping cost?

We have three shipping methods, UPS, FedEx and DHL. Shipping to UK, US. Canada, Australia and some other countries is free of charge.

Please note: There may be remote area in different country, our customer service will contact you when we ship the order out.

3. How long is the delivery time?

Usually it takes 12-15 days to process the dresses since the day we give you a confirmation of the custom order. Shipping time is about 2-3 business days. If your order is urgent, our customer service will contact you after you make order.

4. What is your Return Policy?

If you are not satisfied with the order, please contact our Customer Service to initiate the return process within 3 days upon receiving your items.

If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. KISSPROM promise that we will bear all responsibility if it is our fault.

However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.

Even if you placed the order by mistake, we can also exchange or modify your order, please note, there may be little fee.

All refund will be finished in 48 hours after refund is accpeted by our custom service.

If return is needed, please keep the dress in original condition; please don't wear it outside; Keep it clean.

Our mission is to do our best to make all of our customers satisfy.

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